Privacy Policy

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Create an account: Email address, password, name, professional title, and organization
• Subscribe to services: Billing information, payment card details (processed securely by our payment processor)
• Register for webinars: Name, email, professional information, areas of interest
• Contact us: Name, email, message content, and any other information you choose to provide
• Complete your profile: Professional credentials, work experience, company information, areas of expertise

2.2 User Content & Project Data

When you use our AI tools, you may upload, submit, or input various types of content and data, including:

• Project files and documents
• Design specifications and technical drawings
• Text inputs, prompts, and queries to AI tools
• Images, CAD files, and other technical documents
• Any other content you choose to process through our Services

Important: You retain ownership of all content you upload. See Section 5 for details on how we use this data.

2.3 Automatically Collected Information

When you access or use our Services, we automatically collect certain technical information, including:

• Device Information: IP address, browser type and version, operating system, device type
• Usage Data: Pages visited, features used, time spent on pages, referring/exit pages, click data
• AI Tool Usage: Prompts submitted, outputs generated, tools accessed, processing times, error logs
• Performance Metrics: Service response times, error rates, system performance data

2.4 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Types of cookies we use:

• Essential Cookies: Required for authentication, security, and core functionality
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use our Services to improve performance

You can control cookies through your browser settings, but disabling certain cookies may limit functionality.

2.5 Information from Third Parties

We may receive information about you from:

• Authentication providers (AWS Cognito)
• Payment processors for transaction verification
• Public professional directories or social profiles you choose to link

3.1 Provide & Improve Services

• Create and manage your account
• Provide access to AI tools and process your requests
• Deliver educational content including webinars and research papers
• Process payments and manage subscriptions
• Improve AI model performance and accuracy
• Develop new features and capabilities
• Monitor and analyze usage patterns to enhance user experience

3.2 Communication

• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Send educational content, webinar invitations, and newsletters (with your consent)
• Notify you about changes to our Services or policies
• Request feedback or participation in surveys

3.3 Security & Legal Compliance

• Detect, prevent, and address fraud, security issues, or technical problems
• Enforce our Terms of Service and protect our rights
• Comply with legal obligations and respond to lawful requests
• Protect the safety and security of our users and Services

3.4 Personalization

• Customize your experience based on your profession and interests
• Recommend relevant educational content and tools
• Remember your preferences and settings

5.1 How AI Tools Process Your Data

When you use our AI tools, your inputs (prompts, uploaded files, project data) are processed by our AI models to generate outputs and provide requested assistance. This processing is necessary to deliver the Services.

5.2 Do We Use Your Content to Train AI Models?

No, we do NOT use your specific project files, uploaded documents, or confidential content to train our AI models without your explicit consent.

We respect the confidentiality of your professional work. Your project data remains private to your account and is used only to provide you with AI-assisted outputs.

We may use aggregated, anonymized usage metrics (such as which features are most used, average processing times, error rates) to improve service performance, but this data cannot be traced back to you or your specific projects.

5.3 Data Security for AI Processing

We implement industry-standard security measures to protect data during AI processing, including:

• Encryption in transit (TLS/SSL) and at rest
• Access controls and authentication
• Regular security audits and monitoring
• Isolated processing environments

6.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• AWS (Amazon Web Services): Cloud infrastructure, authentication (Cognito), and data storage
• Database Services: MongoDB for data storage (hosted on Railway)
• Payment Processors: To process subscription payments and refunds
• Email Services: To send transactional and marketing emails
• Analytics Providers: To understand service usage and performance

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

6.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Law enforcement or government requests
• Requests to protect our rights, property, or safety
• Investigations of potential violations of our Terms of Service

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

6.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

6.5 Aggregated or Anonymized Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you, such as industry trends, usage statistics, or performance benchmarks.

7.1 How Long We Keep Your Data

We retain your information only as long as necessary for the purposes described in this Privacy Policy, or as required by law. Specific retention periods:

• Account Information: Retained while your account is active, plus 90 days after account deletion
• Project Files & User Content: Retained while your account is active, deleted within 30 days of account termination (unless you request earlier deletion)
• AI Processing Logs: Retained for 90 days for debugging and service improvement
• Payment Records: Retained for 7 years as required by financial regulations
• Support Communications: Retained for 3 years
• Analytics Data: Aggregated, anonymized data may be retained indefinitely

7.2 Data Deletion

Upon account deletion or at your request, we will delete or anonymize your personal information within the timeframes specified above, except where we are required by law to retain certain records.

8.1 General Rights (All Users)

Regardless of your location, you have the right to:

• Access Your Data: Request a copy of the personal information we hold about you
• Correct Your Data: Update or correct inaccurate information
• Delete Your Data: Request deletion of your account and associated data
• Export Your Data: Request a portable copy of your data
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time

8.2 GDPR Rights (EEA & UK Users)

If you are located in the European Economic Area or United Kingdom, you have additional rights:

• Right to Restriction: Request limitation of processing in certain circumstances
• Right to Object: Object to processing based on legitimate interests
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: File a complaint with your local data protection authority

8.3 CCPA Rights (California Users)

If you are a California resident, you have the right to:

• Know: What personal information we collect, use, disclose, and sell
• Access: Request access to your personal information
• Delete: Request deletion of your personal information
• Opt-Out: Opt-out of the "sale" of personal information (note: we do not sell personal information)
• Non-Discrimination: Not receive discriminatory treatment for exercising your privacy rights

8.4 How to Exercise Your Rights

To exercise any of these rights, please:

• Email us at contact@uniseros.com with "Privacy Request" in the subject line
• Use the account settings page for self-service options (data export, account deletion)
• Include sufficient information to verify your identity

We will respond to your request within 30 days (or as required by applicable law). Some requests may require additional verification to protect your privacy and security.